Returns & Refund Policy

Returns

Eligibility for Return

We accept returns only in the following situations:

• Wrong or Mismatched Product: You received a product that is different from the product you ordered.
• Damaged or Broken Product: The product was delivered damaged, broken, or defective.

We do not accept returns for change of mind, personal preference, or incorrect product selection by the customer.

Return Requirements

To request a return:

• You must inform us within 12 hours of delivery.
• You must provide clear photos and/or video proof showing the mismatch, damage, or broken condition of the product.
• Please keep the product, accessories, and original packaging safely until the return request has been reviewed.
• You may be required to provide your order ID, invoice, or other proof of purchase.
• Return requests submitted after 12 hours of delivery may not be accepted.

Non-Returnable Situations

Returns will not be accepted for:

• Change of mind or personal preference.
• Incorrect product selection or ordering by the customer.
• Products that have been used, modified, or damaged after delivery by the customer.
• Products damaged due to misuse, negligence, or improper handling.
• Return requests submitted after 12 hours of delivery.
• Requests without sufficient photo/video proof.

Non-Returnable Items

Certain products are non-returnable, including:

• Customized or personalized products.
• Sale or clearance items.
• Products specifically marked as “Non-Returnable” on the product page.
• Products damaged due to misuse, negligence, or improper handling by the customer.

Return Process

If you receive a wrong, mismatched, damaged, broken, or defective product:

1. Contact us at support@crystalit.com within 12 hours of delivery.
2. Provide your order ID and explain the issue.
3. Attach clear photos and/or video proof of the product and its packaging.
4. Our team will review and verify your request.
5. If the return is approved, we will provide you with the return instructions.
6. Pack the product securely with its original packaging and accessories and ship it to the address provided by our team.
7. Once the returned product is received and inspected, we will confirm the return status and proceed with the applicable replacement or refund.

Return Shipping

If the return is approved because you received a wrong, mismatched, damaged, broken, or defective product, we will cover the applicable return shipping cost.

For returns that do not meet our return conditions, we may refuse the return.

Refunds

Refund Approval

Once the returned product has been received and inspected and the return is approved:

• Refunds will be processed within 7–10 business days.
• The refund will generally be issued to the original payment method used for the order.

Refund Not Applicable

We reserve the right to refuse a refund if:

• The product does not match the approved return reason.
• The product has been used, modified, or damaged after delivery by the customer.
• The product is not returned as instructed.
• The return request was submitted after the 12-hour reporting period.
• The required photo/video proof was not provided.
• The item is listed as non-returnable.

Damaged, Broken, or Incorrect Products

If you receive a damaged, broken, defective, or incorrect product, you must contact us within 12 hours of delivery.

Please send:

• Your order ID
• Clear photos of the product
• Clear photos of the packaging
• A video showing the issue, where applicable

After verification, we may provide a replacement or full refund, depending on the circumstances and availability of the product.

Important: Please inspect your order immediately after delivery. Claims made after 12 hours of delivery may not be eligible for a return, replacement, or refund.

Order Cancellations

• Orders can be canceled within 12 hours of placing the order, provided the order has not already been shipped.
• Once an order has been shipped, it cannot be canceled.
• After delivery, the order may only be returned if it meets the return conditions stated in this policy.

Contact Us

For return, replacement, or refund-related queries, please contact:

Crystalit Support Team
Email: support@crystalit.com

Please note: Our return policy requires customers to report any wrong, mismatched, damaged, or broken product within 12 hours of delivery with valid photo/video proof.